Internet of Things (IoT) can allow your technicians to access the historical data of a device in order to identify and investigate problems. Technicians will have the ability to monitor, detect, and diagnose issues with equipment, perhaps even before your customer is aware. Some problems can even be solved remotely, saving on service calls.
A single platform to automate and improve the way you dispatch drivers, service personnel and technicians, and care for inventory and customer support. Your organisation will run more smoothly, benefitting your employees, your customers, and your business.
Scheduling assistant lets you filter your resources according to the needs of each work order. You’ll be able to select the best technician or service person for each job. Use the optional add-on for scheduling that determines available personnel and their locations so they can be dispatched efficiently, saving time and money.
There are so many ways to integrate software to fit your field service and customer service needs. No matter what your business requirements are, there is probably an add-on application to meet them and make your processes more efficient.
Keeping track of your customer data and looking for even more ways to improve your customer relationships will keep you ahead of your competitors. Your customers can be informed of schedules and be kept up to date on your technician’s location and estimated arrival time.
Empower Your Staff
Your field personnel will have access to the information they need right on their tablets or smartphones. They’ll be able to check on inventory or scheduling, answer customers’ questions without a trip back to the office or annoying hold time on the phone, and efficiently sign off on jobs. Your office personnel will be able to complete work orders and generate invoices before the technician even gets back to the office. Faster invoicing benefits everyone.
Resolve Service Issues the First Time, Every Time
Deliver exceptional customer experiences using Field Service to dispatch the right resource at the right time to the right place, with all the tools to succeed the first time.