Our Proven Support

We’re here to provide support to users, as and when they need it. It’s vital for all users of the system to fully understand ‘how it works’ – but they need to understand it in context. What are the underlying business processes? How does the business depend on the CRM system, and the information within it?

So, not only do we help people with the functionality of your CRM system, we help them understand how that system supports the business, how information is used – so we’re not just helping people with ‘this is how you perform this task’ but also ‘this is how you perform this task, this is what it does and this is why it matters’.

In addition to our range of CRM training courses, we provide as-needed support for those technical teams responsible for an organisation’s CRM systems. Our in-depth knowledge can be called upon as required – either to answer niggling questions or to help add or update functionality to a CRM system. We’re your on-hand CRM specialist, here to help remove guesswork, demonstrate alternative approaches, explore consequences and assist with almost any CRM maintenance task.

We have a 360-degree view of how CRM works – it’s not just ‘a system’ but also a rich set of underlying business processes. So, we don’t just help to resolve issues from a technical perspective but also from a process or business perspective. This enables us to provide far more effective support than many others, who focus entirely on the system and do not have an understanding of your business, how it operates and how CRM fits into your business processes.